Frequently Asked Questions
{beginAccordion}
What is involved with this system upgrade?
Converted Users should use their previous online banking credentials to login to the new platform.
Brand New Users should use the New User Registration flow: https://dlpbank.cbzsecure.com/auth/new-user
What do I do next? What other information will I need?
After a Converted User enters their previous online banking credentials, they will be prompted to review & accept a disclosure. They will then authenticate that the credentials entered belong to them by providing the following information, which will be validated against their profile in the core:
- Date of Birth (YYYY-MM-DD)
- Residential Zip Code
- Social Security Number
- Authentication Code: they will select voice, text, or email delivery to their contact information as listed in core
After successfully validating against the core, the user will be asked to confirm or change their username & create a new password using the criteria below. Brand New Users will also be prompted to review & accept a disclosure. They will then enter the following information so that their profile can be located in the core:
- Account Number & Account Type
- Date of Birth (MM-DD-YYYY)
- Social Security Number
- Residential Zip Code
- Authentication Code: they will select voice, text, or email delivery to their contact information as listed in core After successfully validating against the core, they will be asked to create a username and password. Note: If a new user is having difficulty self-enrolling, please check that the Malauzai service is enabled in Phoenix for both the user & their account(s). If this is not the issue, you can also add the user manually in Console.
What are the requirements of my username?
Username requirements:
- 6 – 24 characters
- Not case sensitive
- Cannot begin with special characters
- Cannot contain spaces nor: ~ ‘ /
What are the requirements of my new password?
Passwords requirements:
- 8 – 32 characters in length
- At least 1 upper case letter
- At least 1 lower case letter
- At least 1 number
- At least 1 special character: ! @ # % $ ^ & * _ + - = ( ) [ ] { } \ : ; , . / ?
Do I have to set up my bill pay all over again?
No: payees, scheduled payments, & history should be available in our new digital banking platform. If a user believes their converted bill pay profile is incorrect or incomplete, please provide their information & details of their report to the Allied Payment Implementation Manager:
Caroline Dykehouse
Implementation Manager
Office: 260.416.3427
Mobile: 260.747.7092
Support: 260.399.7400
[email protected]
Do I have to set up my scheduled and recurring transfers all over again?
No, all recurring and scheduled transfers should be available in our new digital banking platform.
What about alerts?
Yes, alerts will need to be reestablished in the new digital banking platform. This feature can be found by clicking on the profile icon in the upper right-hand corner of the application, expanding the auxiliary menu.
Will my old app still work?
No, you will need to visit the App Store or Play Store to download the new version:
{endAccordion}